Bahasa Malaysia / English

Credit Report

 Home / Obtaining Your Credit Report

Obtaining Your Credit Report

Any individual may request access to his/her credit information from the Credit Bureau. The credit report containing the individual’s credit information can be obtained from Bank Negara Malaysia. The request for the credit report can only be made by the individual. In the case of a business entity or a deceased person, such request can be made by a person authorised by the entity (for businesses) or by the court (deceased).

 

You may obtain the credit report from the Customer Service Centre, Laman Informasi Nasihat dan Khidmat BNM (LINK) of Bank Negara Malaysia, Head Office or Bank Negara Malaysia Regional Offices/Branch.

 

Bank Negara Malaysia
BNMLINK
Tingkat Bawah, Blok D
Bank Negara Malaysia
Jalan Dato’ Onn
50480 Kuala Lumpur
General Line: +603-26988044
Working Days
Monday to Friday (except for public holidays)
Operating Hours
9:00 a.m. – 5:00 p.m. (including lunch time)

 

Bank Negara Malaysia
Regional Office Pulau Pinang
No. 27, Lebuh Light
10200 Pulau Pinang
General Line: +604-2587588
Working Days
Monday to Friday (except for public holidays)
Operating Hours
9:00 a.m. – 5:00 p.m.

     

Bank Negara Malaysia
Regional Office Johor Bahru
Jalan Bukit Timbalan
80000 Johor Bahru
Johor
General Line:  +607-2257888
Working Days
Monday to Friday (except for public holidays)
Operating Hours
9:00 a.m. – 5:00 p.m.

 

Bank Negara Malaysia
Regional Office Kota Kinabalu
Jalan Lapan Belas
88000 Kota Kinabalu
Sabah
General Line:  +6088-522310
Working Days
Monday to Friday (except for public holidays)
Operating Hours
9:00 a.m. – 5:00 p.m.

     

Bank Negara Malaysia
Regional Office Kuching
Jalan Satok
93000 Kuching
Sarawak
General Line:  +6082-252311
Working Days
Monday to Friday (except for public holidays)
Operating Hours
9:00 a.m. – 5:00 p.m.

 

Bank Negara Malaysia
Kuala Terengganu Branch
Jalan Sultan Mohamad
21100 Kuala Terengganu
Terengganu
General Line:  +609-6220571 
Working Days
Sunday to Thursday (except for public holidays)
Operating Hours
9:00 a.m. – 1:00 p.m.
2:00 p.m. – 5:00 p.m.

   

 

If you are requesting a credit report personally at BNM LINK, Head Office or Bank Negara Malaysia Regional Offices/Branch, please bring along your MyKad and any other supporting documents that can verify your identity such as your driving licence or passport. The credit report will be given to you during the visit.

 

If you are requesting a credit report via correspondence, you may apply for it by completing and sending us the following:

 

  •       Credit Report Request Form (CRR);
  •       Loan Declaration Form;
  •       A clear photocopy of your MyKad (both sides); and
  •       Any combination of two other documents (with your name and address stated clearly on each copy) from the following:
  •                      Driving license;
  •                      Utility bills such as water bill, electricity bill, telephone bill or ASTRO bill;
  •                      Bank account statement;
  •                      Credit card statement; or
  •                      EPF statement.

The Credit Report Request Form and Loan Declaration Form are available from our website, creditbureau.bnm.gov.my or click here to download the form [PDF, 26K]

 

Please mail, fax or email the completed forms and supporting documents to BNMTELELINK, Bank Negara Malaysia at:


            BNM TELELINK

            Jabatan LINK dan Pejabat Wilayah

            Tingkat Bawah, Blok D

            Bank Negara Malaysia

            Jalan Dato' Onn

            50480 Kuala Lumpur

            Fax No: +603 2174 1515

            Email: bnmtelelink@bnm.gov.my

Company

Only an employee who is authorised by the company can request and collect the credit report. The authorised personnel should fill in the Credit Report Request Form and submit it together with the original and copies of the following documents:

 

  •       identity card (MyKad) or passport (if you are a non-Malaysian) of the authorised person;
  •       an authorisation letter from the company (on company letterhead) to authorise the person to collect the credit report. The letter should be signed by the Company Secretary and a minimum of two Directors of the company;
  •       a dated certified true copy of the Company Registration Certificate (Form 9) by Company Secretary;
  •       a dated certified true copy of the Company Registration Certificate of Change Name of Company (Form 13) by Company Secretary, if applicable; and
  •       a dated certified true copy of the latest List of Directorship of Company (Form 49) by Company Secretary.

 

Please take note that the authorization letter and certified true copies must be dated within 14 working days before the submission date of the Credit Report Request Form.


Sole Proprietor/Partnership

If you are a sole proprietor or involved in a partnership, the credit information will reflect in your individual personal credit report. However, if you still want to request for the sole proprietor or partnership credit report, the request must strictly be accompanied by a Credit Report Request Form supported with the original and copies of the following documents:

Sole Proprietor

  •              identity card (MyKad) or passport (if you are a non-Malaysian);
  •              business registration certificate (within validity period); and
  •              detailed statement of previous and existing owner.

Partnership

  •              identity card (MyKad) or passport (if you are a non-Malaysian) of the authorised person;
  •              business registration certificate (within validity period);
  •              detailed statement of previous and existing owners; and
  •              an authorisation letter from the company (on company letterhead) to authorise the person (only employee or employer) to collect the credit report. The letter                should be signed by a minimum of two partners.

 

Please take note that the authorisation letter and certified true copies must be dated within 14 working days before the submission date of the Credit Report Request Form.

The credit report shall be given only to the person who is legally authorised to administer the estate of the deceased as per the Letter of Administration (LA). The request must be strictly submitted with a Credit Report Request Form supported with a copy of the following documents:

 

  •       original or copy of Letter of Administration (copies must be certified by the issuer); and
  •       a copy of identity card (MyKad) of the Administrator.